Your Satisfaction Guaranteed
We want you to be satisfied with our service. If you are not, we offer a 30-day refund on all one-time purchases, no questions asked, unless we detect abuse.
1. Introduction
We want you to be satisfied with our service. If you are not, we offer a 30-day refund on all one-time purchases, no questions asked, unless we detect abuse.
2. How to Request a Refund
Email us at support@swingviz.com within 30 days of your purchase. Include your account email and purchase details.
What to Include in Your Refund Request:
- Your account email address
- Purchase date and transaction ID
- Brief reason for refund (optional)
3. Conditions
- Must be requested within 30 days of purchase
- Abuse (e.g., repeated refund requests) may result in denial
- Refunds will be issued to the original payment method via Paddle
4. Refund Processing
Refunds are processed through Paddle and may take 3–5 business days to appear in your account. Contact us if you do not see it in that time frame.
Processing Timeline:
- Day 1: We review and approve your refund request
- Days 1-2: Refund is processed through Paddle
- Days 3-5: Refund appears in your original payment method
5. Disputes and Chargebacks
Please contact us first: We encourage contacting us before initiating chargebacks. We can resolve most issues directly and faster than going through your bank or credit card company.
6. Contact
For refund requests or questions about our refund policy, please contact us:
Email: support@swingviz.com
Questions?
If you have any questions about our refund policy or need assistance with your account, please don't hesitate to reach out to our customer support team. We're here to help!